Flu Vaccination FAQs


What happens at the appointment?

Due to the Covid-19 Pandemic our flu clinics will be slightly different this year to take into account increased safety measures such as social distancing.

Flu Clinics for those aged over 18 are currently being held at our Whipton Site on Saturdays 3rd and 17th October and will be ‘walk-through’ clinics.

We are reviewing the situation at our Southernhay site taking into account access to the premises and social distancing rules.

There will be no access to the waiting area or toilet facilities.

To keep the clinic running smoothly and to time, it will not be possible to deal with any other enquiries on the day

Please help us by;

  • Arriving via the Whipton Village Road entrance (follow the signs) and queue along the path at the 2m distance markers.
  • Arriving ON TIME for your appointment (no more than 5 mins early please)
  • Attending alone unless you are with a household member who is also having a vaccination or you are with your support worker/carer
  • Not bringing bags with you
  • Wearing a face covering
  • Wearing loose fitting clothing so you can easily expose your non-dominant arm


  • As you arrive a member of staff will confirm some details with you
  • As you approach the entrance please expose your arm in readiness for seeing the vaccinating clinician.
  • Please use the hand sanitiser on the way in
  • A member of staff will direct you to a clinician for your vaccination
  • You will then have your vaccination
  • Please follow the signs to leave the building, using hand sanitiser on the way out and exiting onto Woolsery Avenue.

Am I eligible (over 65 on 31.03.2021)?


Adults aged 18-65 and over are offered an injected inactivated vaccine.

Am I eligible (aged 18-64 as at 31.03.2021)?

If you fall into any of the following groups you may be eligible for a flu vaccination.

  • chronic (long-term) respiratory disease, such as severe asthma,
  • chronic obstructive pulmonary disease (COPD) or bronchitis
  • chronic heart disease, such as heart failure
  • chronic kidney disease at stage three, four or five
  • chronic liver disease
  • chronic neurological disease, such as Parkinson’s disease or motor neurone
  • disease,
  • learning disability
  • diabetes
  • splenic dysfunction or asplenia
  • a weakened immune system due to disease (such as HIV/AIDS) or treatment (such as cancer treatment)
  • morbidly obese (defined as BMI of 40 and above)
  • all pregnant women (including those women who become pregnant during the flu season)
  • household contacts of those on the NHS Shielded Patient List, or of immunocompromised individuals, specifically individuals who expect to share living accommodation with a shielded patient on most days over the winter and therefore for whom continuing close contact is unavoidable
  • those who are in receipt of a carer’s allowance, or who are the main carer of an older or disabled person whose welfare may be at risk if the carer falls ill
  • You may also be able to have the flu vaccine at the GP surgery or a local pharmacy offering the service if you’re a frontline health or social care worker employed by a:
    • registered residential care or nursing home
    • registered homecare organisation
    • hospice
  • You can also have the flu vaccine if you provide health or social care through Direct Payments (personal budgets) or Personal Health Budgets (such as Personal Assistants) or both.


If you are aged 50-64 and don’t fall into any of the above groups please see below:

Whilst we’ve received information that all 50-64 year olds may be eligible for a free flu vaccination as part of plans to protect more people against seasonal flu, these free vaccinations will be subject to delivery later in the year.

This allows us to focus on those who are in an at risk group, such as pregnant women and people with long term health conditions. They will be given priority and offered the vaccine first; if you are in this category you will be contacted.

If you are aged 50-64 and not in one of the at risk categories you will be made aware in the coming months if you will be able to attend for vaccination. If the programme is extended, this is likely to be November or December.


How do I book an appointment? (aged over 18 at 31.03.2020 & eligible)

If you are aged over 65 and have access to our online services you can book your flu appointment online via https://systmonline.tpp-uk.com/2/Login?Date=20200918141410

Alternatively, any adult patient eligible for a flu vaccination can contact the practice on 01392 211266, selecting option 2 between 10am and 12 noon on Monday, Tuesday, Thursday and Friday (starting Monday 28th September 2020 – do not call this line before Monday at 10am).



Children aged 2 to 17 are offered a live vaccine (LAIV) as a nasal spray

Is my child eligible? (aged 2-3 at 31.08.2020)

YES. You are eligible to attend the GP Surgery for this

Is my child eligible (aged 4-11 at 31.08.2020)

YES. Children in this age group are eligible to receive the nasal flu as part of the schools programme. Your child’s school will contact you about this.

Is my child eligible (aged 12-17 at 31.03.2021)

If your child is in one of the at risk groups detailed in the 18-64 information above then YES they are eligible for the nasal flu at the surgery

Is my child eligible (aged 6m-2y at 31.03.2021)

If your child is in one of the at risk groups detailed in the 18-64 information above they will be eligible for the injected inactivated vaccine

How do I book an appointment for my child?

Parents/Guardians of children eligible to receive a nasal flu at the surgery and that are not part of the schools programme have been telephoned to arrange an appointment.

If you have not yet made an appointment, missed the call or been unable to attend the original appointment, please telephone the surgery on 01392 211266.


What if I am unwell on the day of the appointment?

If you are experiencing any of the COVID symptoms

  • New continuous cough
  • High temperature
  • A loss or change in your normal sense of taste or smell


Follow Government health advice and self-isolate for at least 10 days.

More info can be found at https://www.gov.uk/coronavirus


What if I don’t want the vaccine?

We encourage you to have the vaccination to protect yourself and others.

If you have concerns or questions about any aspect of having the vaccination please make a telephone appointment with your GP to discuss this.

If you choose not to have the vaccination please let us know to avoid receiving further invites this year.

You can do this via the admin help section of e-consult https://southernhayhousesurgery.webgp.com/

If you do decline you can always change your mind and if eligible we will still invite you in future years.


Where can I find more information?

Further FAQ’s and information on the Flu Vaccine can be found at www.nhs.uk and

https://www.gov.uk/government/publications/flu-vaccination-who-should-have-it-this-winter-and-why/the-flu-vaccination-winter-2020-to-2021-who-should-have-it-and-why has information in other languages.