Access the online appointment system

You can make an appointment with a GP by telephone on 01392 211266, online, or in person during opening hours.

If you have been asked to book an appointment with our Health Care Assistant (HCA) or one of our Practice Nurses, please telephone the practice. HCA and nurse appointments can vary in duration depending on the procedure required, therefore we ask you to telephone us so we can book an appointment of the appropriate duration.

Our opening hours are as follows:

Southernhay House Surgery
Monday-Friday: 8:00-18:00

Weekends: Closed

Whipton Branch Surgery*
Monday: 8:30-16:00
Tuesday: 8:30-12:30
Wednesday: 8:30-12:30
Thursday: 8:30-12:30
Friday: 8:30-16:00
Weekends: Closed

*site opening hours may vary due to reduced staffing levels.

Our main site and phone lines are open 8am-6pm

Routine appointments are usually 10-15 minutes. A small number of appointments are available to book on the same day for problems that are medically urgent. We would ask all of our patients to try and avoid phoning the surgery between the hours of 8.00am – 9.30am, unless the call is medically urgent as this is our busiest time.

Through our PCN (Primary Care Network) there are some appointments covering evenings and weekends. These appointments are held at other local surgeries e.g. St Leonard’s Practice or Barnfield Hill Surgery.

Please note if you are going to be late for your appointment, the clinician may not be able to see you.  We advise all patients to arrive promptly for their appointments.  Please note, parking at Southernhay House Surgery can be difficult as there is no designated car park.

To sign up to our online appointments system, visit the Online Appointments Tab above.

Practice nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Please note that blood test appointments tend to only be offered in the morning. If you are booking a blood test, please let us know if you are prone to fainting so that we can book you a slightly longer appointment.


If you cannot attend an appointment for any reason, please inform us as soon as possible and in order for us to give the slot to someone else.

Date published: 8th October, 2014
Date last updated: 29th January, 2024