Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Hardship Resources & Support/Crisis Services

Wellbeing Exeter have put together a hardship list, which could be a useful tool at this time. Wellbeing Exeter – hardship resources April 2022 For more information on Wellbeing Exeter, ... [continue] Hardship Resources & Support/Crisis Services

Information about Coronavirus

Updated: 30/07/2020 We have been getting many queries about Coronavirus tests. You cannot get tested for Coronavirus at Southernhay House Surgery and should not contact your GP about the results ... [continue] Information about Coronavirus

How to register

Registrations are now open We accept new patients from within the Exeter City boundary. Please see our boundary map to check you reside within our catchment area. Anyone wishing to register ... [continue] How to register

Practice boundary

If you are a new patient you can view the surgery boundary map to see if we cover your address. Click the link to view The Surgery Boundary Map You can ... [continue] Practice boundary

How to access your GP practice

The way you access your GP Practice has changed since the start of the COVID-19 pandemic. To promote patient and staff safety, please do not attend the practice without contacting ... [continue] How to access your GP practice

Patient Triage – Contact us online

Patient Triage acts as an alternative to calling your practice to make an appointment. Instead, you can go to the Patient Triage site choose a template relevant to your request, ... [continue] Patient Triage – Contact us online

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Access to medical records

The practice is registered with and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will ... [continue] Access to medical records

Named GP

The NHS has asked us to make sure that all of our Patients have a “Named Accountable GP”. Your “Named GP” will ensure that we work with other Health and ... [continue] Named GP

Patient confidentiality

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances: To provide further medical treatment ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities


Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments


What to do when someone dies In the unfortunate event that a person has passed away, there are certain things that must be done in the first few days: Please ... [continue] Bereavement


Are you looking after or providing support for a relative, friend, or neighbour? Are you being helped or supported by a relative, friend, or neighbour? Your GP needs to know ... [continue] Carers


We will sometimes use a mailing company called Docmail to handle bulk mailings to patients. Typically this is for bulk mailings such as the invitations to attend the flu clinics ... [continue] Docmail

Health Support Services and Groups

Pinpoint Pinpoint is a directory of community services in Devon. You can find care and support services, community groups, activities, family support, registered childcare and much more across Devon. Click ... [continue] Health Support Services and Groups

NHS Health Campaigns 2022

January 2022 1st-31st January Dry January Challenging you to go alcohol free for 31 days and aims to raise awareness of the effects of alcohol. 16th January World Religion Day ... [continue] NHS Health Campaigns 2022


For information about sepsis please visit the Sepsis Trust website: The Sepsis Trust Please click here to download the Spotting Sepsis Checklist

Useful Apps

Online Services Apple Download Systmonline (App Store) Android Download Systmonline (Google Play) NHS App You can use the NHS app to order repeat prescriptions, book appointments, check your symptoms and ... [continue] Useful Apps

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Date published: 8th October, 2014
Date last updated: 15th November, 2014