Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Information about Coronavirus

Updated: 30/07/2020 We have been getting many queries about Coronavirus tests. You cannot get tested for Coronavirus at Southernhay House Surgery and should not contact your GP about the results ... [continue] Information about Coronavirus

How to register

We accept new patients from within the Exeter City boundary. Please see our boundary map to check you reside within our catchment area. Anyone wishing to register should go to either surgery reception ... [continue] How to register

Practice boundary

If you are a new patient you can view the surgery boundary map to see if we cover your address. Click the link to view The Surgery Boundary Map You can ... [continue] Practice boundary

eConsult

eConsult acts as an alternative to calling your practice to make an appointment. Instead, you can go to the eConsult site, choose a template relevant to your condition or request, ... [continue] eConsult

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Access to medical records

The practice is registered with and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will ... [continue] Access to medical records

Named GP

The NHS has asked us to make sure that all of our Patients have a “Named Accountable GP”. Your “Named GP” will ensure that we work with other Health and ... [continue] Named GP

Patient confidentiality

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances: To provide further medical treatment ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments

Bereavement

What to do when someone dies In the unfortunate event that a person has passed away, there are certain things that must be done in the first few days: Please ... [continue] Bereavement

Carers

Are you looking after or providing support for a relative, friend, or neighbour? Are you being helped or supported by a relative, friend, or neighbour? Your GP needs to know ... [continue] Carers

Docmail

We will sometimes use a mailing company called Docmail to handle bulk mailings to patients. Typically this is for bulk mailings such as the invitations to attend the flu clinics ... [continue] Docmail

Health Support Services and Groups

Pinpoint Pinpoint is a directory of community services in Devon. You can find care and support services, community groups, activities, family support, registered childcare and much more across Devon. Click ... [continue] Health Support Services and Groups

NHS Health Campaigns 2020

January 2020 1st-31st January Dry January Giving up alcohol for the month of January is a way of encouraging long lasting healthy drinking habits and reaping the benefits associated with ... [continue] NHS Health Campaigns 2020

Sepsis

For information about sepsis please visit the Sepsis Trust website: The Sepsis Trust Please click here to download the Spotting Sepsis Checklist

Useful Apps

Online Services Apple Download Systmonline (App Store) Android Download Systmonline (Google Play) NHS App You can use the NHS app to order repeat prescriptions, book appointments, check your symptoms, view ... [continue] Useful Apps

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website