Here you can find out how to register at our practice and read other important information for patients.
You can find out more by clicking on the links.
Hardship Resources & Support/Crisis Services
Wellbeing Exeter have put together a hardship list, which could be a useful tool at this time. Wellbeing Exeter – hardship resources April 2022 For more information on Wellbeing Exeter,...
Information about Coronavirus
Updated: 30/07/2020 We have been getting many queries about Coronavirus tests. You cannot get tested for Coronavirus at Southernhay House Surgery and should not contact your GP about the results...
How to register
We accept new patients from within the Exeter City boundary. Please see our boundary map to check you reside within our catchment area. The practice has two sites and patients are...
Practice boundary
If you are a new patient you can view the surgery boundary map to see if we cover your address. Click the link to view The Surgery Boundary Map You can...
How to access your GP practice
The way you access your GP Practice has changed since the start of the COVID-19 pandemic. To promote patient and staff safety, please do not attend the practice without contacting...
Patient Triage - Contact us online
Patient Triage acts as an alternative to calling your practice to make an appointment. Instead, you can go to the Patient Triage site choose a template relevant to your request,...
Updating your details
If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the...
Access to medical records
The practice is registered with and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will...
Named GP
The NHS has asked us to make sure that all of our Patients have a “Named Accountable GP”. Your “Named GP” will ensure that we work with other Health and...
Patient confidentiality
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances: To provide further medical treatment...
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your...
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled...
Complaints and compliments
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if...
Bereavement
What to do when someone dies In the unfortunate event that a person has passed away, there are certain things that must be done in the first few days: Please...
Carers
Are you looking after or providing support for a relative, friend, or neighbour? Are you being helped or supported by a relative, friend, or neighbour? Your GP needs to know...
Docmail
We will sometimes use a mailing company called Docmail to handle bulk mailings to patients. Typically this is for bulk mailings such as the invitations to attend the flu clinics...
Health Support Services and Groups
Pinpoint Pinpoint is a directory of community services in Devon. You can find care and support services, community groups, activities, family support, registered childcare and much more across Devon. Click...
Sepsis
For information about sepsis please visit the Sepsis Trust website: The Sepsis Trust Please click here to download the Spotting Sepsis Checklist
Useful Apps
Online Services Apple Download Systmonline (App Store) Android Download Systmonline (Google Play) NHS App You can use the NHS app to order repeat prescriptions, book appointments, check your symptoms and...
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their...
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal...
Date published: 8th October, 2014
Date last updated: 15th November, 2014