We provide a wide range of services and clinics for patients at our practice.

You can find out more by clicking on the links.


Access the online appointment system You can make an appointment with a GP by telephone on 01392 211266, online, or in person during opening hours. If you have been asked ... [continue] Appointments


In addition to general medical consultations we are pleased to offer a number of special clinics and services: Chronic Disease Management Patients with the following conditions will be offered annual ... [continue] Clinics

NHS health information

There is plenty of information to help you manage your health on the NHS website. These buttons will take you to different sections of NHS and you can look up ... [continue] NHS health information

Non-NHS services

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following: Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.) ... [continue] Non-NHS services

Online services

Do you want to sign up to our Online Services? You can call the surgery and ask to be set up for our online services. You will be asked some ... [continue] Online services

Repeat prescriptions

Update as of 17.03.2020 Due to Coronavirus – where appropriate – patient prescriptions will go onto repeat dispensing. What does this mean for you? Repeat dispensing means whereas if you ... [continue] Repeat prescriptions

Self care

Did you know that 10 of the most minor ailments seen by GPs can also be treated by you at home? By treating yourself at home you could save a ... [continue] Self care

Sick certificates

You only need a doctor’s note if you are unable to work and are ill for longer than seven calendar days. Your employer will provide you with an SC2 self-certificate ... [continue] Sick certificates

Telephone System

Southernhay House Surgery and Whipton Branch Surgery telephone number is: 01392 211266. Our phone lines are open from 8am-6pm, Monday-Friday. We ask that where possible, to keep the phone lines available ... [continue] Telephone System

Test results

When you attend for a test of any kind you will be told how long you should expect to wait for the results. Please bear this in mind and call ... [continue] Test results

Text Message Service

You can now register to receive information by text message on your phone regarding appointments and health care. If you wish to register for this messaging service please fill out ... [continue] Text Message Service

Ear Syringing – Updated July 2020

Why we NO LONGER routinely syringe ears: If you have been having your ear/s syringed regularly, you may be disappointed by this regime. However ear syringing is known to lead ... [continue] Ear Syringing – Updated July 2020

Travel Vaccinations

Travel advice needs to be booked 8 weeks prior to travel. If time prior to travel is less than 8 weeks we may not be able to help with your ... [continue] Travel Vaccinations

Who should I see?

We try to keep our GP appointments for patients with more serious health problems. Before you book an appointment to see a doctor please consider whether an appointment with a ... [continue] Who should I see?

Date published: 28th August, 2014
Date last updated: 15th November, 2014