Telephone System

Southernhay House Surgery and Whipton Branch Surgery telephone number is: 01392 211266. Our phone lines are open from 8am-6pm, Monday-Friday, but please avoid calling between 8am-9:30am, unless it is medically urgent, as this is our busiest time.

The telephone system has an automated service with 5 options available:

Option 1: Appointments – Select to make, cancel or amend an appointment

Option 2: Prescription Queries – Select for any queries you have regarding your prescription. *Please note that you cannot order your prescription over the telephone. However, this service is available online; ask at reception for details*

Option 3: Results – Select to enquire about your test results. Please only select this option after 14:00

Option 4: Administration/Secretarial Team  – Select for any queries regarding a medical report/form, referral queries (eg: Choose & Book) or access to copies of medical records.  This line closes at 4pm.

Option 5: General Enquiries: – Select for general queries, e.g. medical certificates (sick notes), to leave a message for a clinician, or any other query not covered in options 1-4