Important information about eConsult

Thank you to the many patients now using eConsult to contact our practice. Please continue to submit an eConsult instead of calling us to contact your GP or to request administrative help.

You can now access eConsult via the NHS App, making it quicker and easier for you to contact your practice whenever, wherever.

An important feature to note when using eConsult is that you can attach photographs to certain submissions – but this feature is only available for a handful of template types. If you think it would be helpful for your GP to see a photograph related to your query alongside your answers, do not choose the ‘General advice’ template as you will not have the option to attach a photograph using this. The following templates give you the option to attach a photograph:

  • All dermatology type conditions e.g. acne, rash, eczema, warts etc.
  • Breast problems for both men and women
  • Cold/flu
  • Eye-based templates

There are also a few other specific templates where you may need to add a photo of current medication, such as the contraceptive review template.